Spa Etiquette

Peace & Quiet

It’s sometimes hard to unplug ourselves from our busy lives; however, to help you and others make your time at Kiyo a peaceful escape, we ask that cell phones and tablets are set to silent mode or turned off.

A Change of Plans

At Kiyo, we understand that your time is important and we hope you appreciate ours is, too. A late arrival may mean rescheduling your appointment for another time or limiting the time of your service so our next guest is able to start at their reserved time.

We ask if you need to cancel or reschedule an appointment, please give us 24 hours notice within office hours.

We understand that cancellations can sometimes be unavoidable. If you cancel last minute, or miss your appointment time more than twice, we will require a credit card on file for bookings and no shows will be charged the full service cost.

Wedding parties*, groups of three or more guests and any spa services over three hours require a credit card to hold the booking.

*Three business days notice is required to avoid full charges.

Gratuities

Treatment prices and gift certificates do not include gratuities, unless otherwise specified.

Feedback

Kiyo believes that all feedback is good feedback. We feel that it is extremely important to have you leave feeling that you were given the best treatment possible. If you feel your expectations have not been met in any way, please let us know. We would love the opportunity to make things right.

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