Click HERE for COVID 19 Appointment Protocols

No shows are more of a challenge now than ever before. Due to our minimal amount of chairs and limited spacing to ensure we are social distancing, we are very booked in advance.

When a guest ‘no shows’ as a business we lose the opportunity to fill that appointment. Our Service Providers sit and wonder where that guest may be, only to realize they could have had someone else in their treatment room or their chair.

Out of respect for our team and our other guests, the following policies will be adhered to.


For guests who cannot make their scheduled appointment times we respectfully request 24 business hours’ notice to reschedule or cancel to NOT incur charges.

*Call within 24 business hours, services will be cancelled or rescheduled at NO charge.

*Less than 24 business hours notice and you will be charged 50% of the reserved service value.

*Failure to give any notice, 100% of the service value will be charged.

Any voicemails left for cancellations after business hours will be deemed as received on the next business day.


All new guests will need a deposit when scheduling their appointment, our front desk team will let you know what is needed.

If you cancel or reschedule within 24 business hours, NO WORRIES.


If you are sick, we KINDLY request you do not come in and cancellation fees will be forgiven. PLEASE BE AWARE, you will be unable to  rebook for 14 days.

Thank you for your cooperation and continued SUPPORT in allowing us to be able to do what we LOVE!!



For Nanaimo please call 250-716-9916, Parksville 250-248-2000 or email us at


Hours of Operations


Monday 9:00am – 4:30pm

Tuesday  8:00am – 6:30pm

Wednesday/ Thursday 8:00am – 8:30pm

Friday 8:00am – 6:30pm

Saturday 9:00am – 4:30pm



Monday Closed

Tuesday and Fridays 9am – 5:30pm

Wednesday and Thursdays 9am – 7:30pm

Saturdays 9am – 5pm


With Kiyo’s Referral Program, you can score amazing deals just by spreading the word about your favourite stylist! In addition, you can help your friend, neighbour, baker, dog walker save money off their first service at Kiyo. Sound intriguing?

Ask your stylist for more details

Book your next


online at: