WHAT’S NEW AT KIYO
Effective September, 2022:
With the introduction of our new booking software, some of our check-in and check-out procedures are changing! Now that our chair-side checkout process is up and running, we will begin designated Concierge Hours mid-September 2022.
What are Concierge Hours?
These are a set schedule where our Concierge team is available to take phone calls, answer text messages and emails, check-in guests for their appointments, assist with retail questions and walk-in inquiries, and support those clients that need a little more help with their check-out process or cash payments.
In order to better serve those clients during peak hours of the day, our Concierge Hours will finish before it’s time for some of our last guests to check-in or check-out from their appointment.
If you have an appointment scheduled to complete after our Concierge Hours,
your ticket must be paid using a card present or Express Pay (your credit card attached to your client profile). Your service provider will assist in scheduling your future appointments and preparing your bill for you; however, no cash payments will be taken after Concierge Hours.
If you arrive for an appointment scheduled after our Concierge Hours,
please note that our doors will be locked and entry will be by appointment only.
Please remain in your vehicle, or outside, and check-in using the feature on your client profile from your phone.
Your service provider will receive an immediate alert that you have arrived for your appointment, and you will be notified when they are ready to invite you in for your service. Your ticket must be paid using a card present or Express Pay (your credit card attached to your client profile). Your service provider will assist in scheduling your future appointments and preparing your bill for you; however, no cash payments will be taken after Concierge Hours.
We will be alerting all clients whose appointments may be affected by this change in advance, either via text message or confirmation call.
Please note that this will be sent separately from our automatic appointment confirmation texts.
Don’t have your client profile set up yet?
Click here, and take a moment to prepare your client profile and upload your credit card information for a seamless checkout process!
If you already have your email on file with us, click the “Register” button, then “Create A New Password” to begin.
From here, you are able to view your appointment history and upcoming appointments, purchases, book online, and purchase gift cards!
Don’t worry – your credit card information is not stored on site, but through a third party gateway system and our team does not have
access to view your credit card information in our software.
ONLINE BOOKING IS BACK – WITH A NEW LOOK!
We are excited to re-introduce online booking for our Nanaimo location!
Our business has had to pivot in many ways over the last few years, and as such, we have reconstructed our online booking platform. Our goal was to create a smoother experience for guests, with the added confidence that the correct services will be booked for our salon team.
Colour and technical salon services have evolved at a rapid rate – it’s what we all love about this industry!
To support that, keeping up with trends and new techniques required a new direction when offering guests the ability to schedule their own appointments on their own time.
Our new approach to booking colour/chemical salon services online focuses on the amount of time needed instead of requiring exact services to be booked.
“Salon Experience Blocks”, from numbers 1-6, may be selected when scheduling an appointment online.
These blocks can encompass a number of salon service treatments, and takes the guesswork out of knowing the specific services you may need for your next appointment.
Please note that there are no prices listed with block times as they will vary with each guest, stylist, and the services performed. Salon Experience Blocks are for the convenience of booking online, and do not have a specific dollar amount associated with them. Your service provider will curate your personalized ticket based on a combination of the services performed and the product used. Please see our base prices here for more information.
Not sure which block of time is right for you?
Review our Salon Experience blocks here before booking online, and select a larger salon block time to ensure we have enough room to accommodate your needs. Your stylist will then direct you on the correct amount of time to book your follow up appointment as!
Each of our New Talent Stylists are available to be booked online!
Due to the extremely curated nature of our Experienced/Advanced/Creative Stylists schedules and services, not all stylists are open for online booking.
If you are unable to book in with your preferred stylist online, please contact our front desk team and review our salon team bios here for more information.
Our spa services are not affected by this change, and can continue to be booked as usual!
Due to the extremely curated nature of some of our spa team’s services and schedules, not all spa providers are open for online booking.
If you are unable to book in with your preferred spa provider online, please contact our front desk team and review our spa team bios here for more information.
Please note that online booking is reserved for current guests. If you are a New Guest, you will need to register for an account in order to book an appointment online. Click here to be redirected to our login page, and select “Register” to begin this process.
Please note that a credit card is required to reserve any appointments made with our online booking feature.
Please click here for our policies and procedures, and contact our front desk to schedule if you need further assistance in booking your appointment.
Once you have had your first appointment with us, we are happy to guide you in scheduling your future appointments online.
For Nanaimo please call 250-716-9916, or email us at email@example.com
For Parksville please call 250-248-2000, or email firstname.lastname@example.org
Hours of Operations
Monday 9:00am – 5:00pm
Tuesday 9:00am – 6:30pm
Wednesday/Thursday 9:00am – 8:00pm
Friday 9:00am – 6:30pm
Saturday 9:00am – 4:00pm
Tuesdays 9:00am – 5:00pm
Wednesdays 9:00am – 5:00pm
Thursdays 10:30am – 7:30pm
Fridays 9:00am – 5:30pm
Saturdays 9:00am – 5:00pm