COVID-19 POLICIES

All guests and service providers are required to wear a mask for the duration of their appointment and time spent in our shops.
Masks must fully cover the mouth and chin – plastic face or mouth shields are not permitted.
We ask that guests bring their own mask to their appointment and put in on before entering.
If you forget your mask, we have disposable masks available to purchase for $2.
All guests must sanitize their hands when they arrive for their appointment.

If possible, please remain in your vehicle and text us when you arrive for your appointment as seating inside is limited to support social distancing. Our front desk team will text you back when your service provider is ready to begin your appointment and we can welcome you inside.

If you are not able to wait outside, please come to the front door and one of our front desk coordinators will welcome you in to wait for your appointment.

 

CANCELLATION POLICY + NO SHOWS 

When a guest ‘no shows’, as a business we lose the opportunity to fill that appointment. Our Service Providers sit and wonder where that guest may be, only to realize they could have had someone else in their treatment room or their chair.

Out of respect for our team and our other guests, the following policies will be adhered to.

For guests who cannot make their scheduled appointment times we respectfully request 48 business hours’ notice to reschedule or cancel to NOT incur charges.

*Call within 48 business hours, services will be cancelled or rescheduled at NO charge.

*Less than 48 business hours notice and you will be charged 50% of the reserved service value.

*Failure to give any notice, 100% of the service value will be charged.

Any voicemails left for cancellations after business hours will be deemed as received on the next business day.

NEW GUESTS

All new guests will need a deposit when scheduling their appointment. Our front desk team will let you know what is needed.

If you cancel or reschedule within 48 business hours, NO WORRIES.

SICK

If you are sick, we KINDLY request you do not come in and cancellation fees will be forgiven. PLEASE BE AWARE, you will be unable to  rebook for 10 days.

Thank you for your cooperation and continued SUPPORT in allowing us to be able to do what we LOVE!!

 

APPOINTMENTS

For Nanaimo please call 250-716-9916, Parksville 250-248-2000 or email us at nanaimo@houseofkiyo.com

parksville@houseofkiyo.com

Hours of Operations

Nanaimo:

Monday 9:00am – 5:30pm

Tuesday  9:00am – 6:30pm

Wednesday/Thursday 9:00am – 8:00pm

Friday 9:00am – 6:30pm

Saturday 9:00am – 4:00pm

 

Parksville

Monday CLOSED

Tuesdays 9:00am – 5:00pm

Wednesdays 9:00am – 5:00pm

Thursdays 10:30am – 7:30pm

Fridays 9:00am – 5:30pm

Saturdays 9:00am – 5:00pm

PLEASE BE ADVISED THAT AT THIS TIME, ONLINE BOOKING IS NOT AVAILABLE.
REFERRAL PROGRAM

With Kiyo’s Referral Program, you can score amazing deals just by spreading the word about your favorite stylist! In addition, you can help your friend, neighbor, baker, dog walker save money off their first service at Kiyo. Sound intriguing?

Ask your stylist for more details

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